Refund policy

Refund & Return Policy — MimiPawsly

Last updated: 11 August 2026

At MimiPawsly, we want you and your pet to be genuinely happy with every order. If something isn't right, we're here to help.

Returns

We offer a 30-day return window from the date of delivery on all unopened, unused items in their original packaging. To start a return, email us at reecewm04@gmail.com with your order number and the reason for return.

Food, Treats and Hygiene Items

For the health and safety of pets, opened bags of food or treats, used grooming tools, and any item that has been in contact with an animal cannot be returned unless the item arrived damaged, defective, or incorrect.

Return Shipping

Return shipping costs are the customer's responsibility unless the item arrived damaged, defective, or incorrect, in which case we cover the cost.

Exchanges

Exchanges are available subject to stock. Contact us within the 30-day window and we'll arrange it for you.

Damaged or Incorrect Items

Email us a photo of the issue along with your order number and we'll arrange a free replacement or full refund.

Refunds

Once we receive and inspect your return, refunds are processed within 4 business days to your original payment method. Depending on your bank or card provider, it may take a few additional days to appear in your account.

Order Cancellations

Orders can be cancelled free of charge before they enter processing (typically within 1–2 business days of purchase). Email us as soon as possible if you need to cancel.