Shipping & Delivery
How long will my order take to arrive?
Orders are processed within 1-2 business days. Once shipped, UK delivery takes a further 2-4 business days via Standard Tracked Delivery.
How much is shipping?
Standard Tracked Delivery is £3.99 within the UK (free over £40), £7.99 to Europe, and £12.99 to the rest of the world.
Do you ship internationally?
Yes, we currently ship across the UK, Europe, and worldwide, with delivery times varying by destination.
How do I track my order?
We'll email you a tracking number as soon as your order ships. You can also visit our Track My Order page.
I entered the wrong address, can I change it?
Contact us as soon as possible at reecewm04@gmail.com. We'll do our best to update it before your order ships.
Returns & Refunds
What's your return policy?
We offer a 30-day return window from the date of delivery for unused items in original packaging. See our full Refund Policy for details.
How do I start a return?
Email reecewm04@gmail.com with your order number and reason for return, and we'll send you next steps.
Can I exchange for a different size?
Yes, subject to stock. Contact us within the 30-day window and we'll arrange it.
My order arrived damaged or incorrect, what do I do?
Email us a photo of the issue along with your order number and we'll arrange a free replacement or refund.
When will I get my refund?
Refunds are processed within 4 business days of us receiving your return, and can take a further 3-5 business days to appear in your account.
Products
Are your products safe for puppies and kittens?
Product pages note any age or size guidance where relevant. If you're unsure whether a product suits your pet, email us before ordering and we're happy to advise.
Do you offer product recommendations?
Absolutely — email us a bit about your dog or cat and we'll help you find the right fit.
Support
How do I get in touch?
Email us any time at reecewm04@gmail.com. We're happy to help with anything at all.